FAQ

Ordering & Shipping

Your order will be shipped from our warehouse in Bavaria via DHL no later than the next business day. Within Germany, your package should therefore arrive within 2-3 days. Delivery often takes place the very next business day.

Shipping is free for orders over €59.
Shipping costs and delivery times vary depending on the delivery country.

country Delivery time Shipping
costs
Free
Shipping
Germany 2-3 working days 4,90 € 59,- €
Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic 3 – 5 working days 6,90 € 59,- €
Italy, Slovakia, Slovenia, Spain, Portugal, Sweden, Ireland 5 – 7 working days 7,90 € 59,- €
Bulgaria, Estonia, Finland, Greece, Croatia, Latvia, Lithuania, Norway, Romania, Malta, Hungary 5 – 7 working days 8,90 € 59,- €
Switzerland, United Kingdom 5 – 7 working days 9,90 € 59,- €

We deliver to the following countries:

Germany, Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic, Great Britain, Italy, Slovakia, Slovenia, Spain, Portugal, Sweden, Ireland, Switzerland, Bulgaria, Estonia, Finland, Greece, Croatia, Latvia, Lithuania, Norway, Romania, Malta, Hungary

For deliveries to the USA, please order from our US shop at candle-guy.us .

In addition to PayPal, Amazon Pay, credit card, Apple Pay and Google Pay, invoice payment with Klarna is also available.

You can return your scented candle to us free of charge within 30 days. We will either refund the purchase price or you can simply choose a different scent.

Returns are always free.

to return the goods to us within 30 days

Of course, we deliver to Switzerland tax-free. Once you have entered your Swiss address at checkout, you will see all prices without tax.

Please note that for deliveries to Switzerland, additional taxes or costs (e.g. customs duties) will apply, which are not collected or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities. 

candles 

Our candles are made from 100% soy wax, making them particularly eco-friendly and vegan. Only candles made from 100% soy wax (no blends) burn exceptionally long and evenly. And only soy wax can absorb the maximum amount of fragrance oils to create an intense and long-lasting scent experience. 

We use 100% soy wax and only natural ingredients and essential oils. Our candles contain the maximum amount of fragrance oil: 10%. This allows them to burn for up to 70 hours and provide an intense fragrance from start to finish. To ensure the highest possible quality, our candles are also hand-poured. 

Cheaper candles are often made with wax blends or poured with very inexpensive waxes such as paraffin wax (a waste product of the petroleum industry). Furthermore, inexpensive candles typically contain synthetic fragrances. They are also usually produced by machine, not by hand.

Our candles are a bit more expensive - but in return you get an excellent scented candle with an extremely long burning time.

Our 200ml candles burn for up to 70 hours. It's important that you follow our candle care instructions.

The candle will only burn for as long as necessary if the wick is trimmed sufficiently and the maximum burning time is observed. The correct location for the candle is also important to achieve the longest possible burning time.

CANDLE CARE INSTRUCTIONS

 

We only use soy wax and fragrance oils. That's it.

Our candles do not contain any other additives such as dyes, synthetic fragrances or other additives. 

We produce all our candles ourselves in Germany and the USA. Each fragrance recipe is individually blended by us, and the candles are hand-poured. To ensure the highest possible quality and care, we rely on meticulous handcrafting in every step of the process. 

There is no specific timeframe for using your candle. However, we recommend using it within one year. Otherwise, the fragrance intensity may be affected.

If your question isn't listed, feel free to contact us anytime!

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