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FAQ
Ordering & Shipping
How fast is the shipping?
Your order will be shipped from our warehouse in Bavaria via DHL no later than the next business day. Within Germany, your package should therefore arrive within 2-3 days. Delivery often takes place the very next business day.
How much does shipping cost?
Shipping is free for orders over €59.
Shipping costs and delivery times vary depending on the delivery country.
| country | Delivery time | Shipping costs |
Free Shipping |
| Germany | 2-3 working days | 4,90 € | 59,- € |
| Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic | 3 – 5 working days | 6,90 € | 59,- € |
| Italy, Slovakia, Slovenia, Spain, Portugal, Sweden, Ireland | 5 – 7 working days | 7,90 € | 59,- € |
| Bulgaria, Estonia, Finland, Greece, Croatia, Latvia, Lithuania, Norway, Romania, Malta, Hungary | 5 – 7 working days | 8,90 € | 59,- € |
| Switzerland, United Kingdom | 5 – 7 working days | 9,90 € | 59,- € |
Which countries do you ship to?
We deliver to the following countries:
Germany, Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic, Great Britain, Italy, Slovakia, Slovenia, Spain, Portugal, Sweden, Ireland, Switzerland, Bulgaria, Estonia, Finland, Greece, Croatia, Latvia, Lithuania, Norway, Romania, Malta, Hungary
For deliveries to the USA, please order from our US shop at candle-guy.us .
How can I pay?
In addition to PayPal, Amazon Pay, credit card, Apple Pay and Google Pay, invoice payment with Klarna is also available.
What if I don't like the scent?
You can return your scented candle to us free of charge within 30 days. We will either refund the purchase price or you can simply choose a different scent.
How does a return process work?
Returns are always free.
to return the goods to us within 30 days
Can I order tax-free to Switzerland?
Of course, we deliver to Switzerland tax-free. Once you have entered your Swiss address at checkout, you will see all prices without tax.
Please note that for deliveries to Switzerland, additional taxes or costs (e.g. customs duties) will apply, which are not collected or invoiced by us, but must be paid by you directly to the relevant customs or tax authorities.
candles
What type of wax are the candles made from?
Our candles are made from 100% soy wax, making them particularly eco-friendly and vegan. Only candles made from 100% soy wax (no blends) burn exceptionally long and evenly. And only soy wax can absorb the maximum amount of fragrance oils to create an intense and long-lasting scent experience.
Why aren't the candles exactly cheap?
We use 100% soy wax and only natural ingredients and essential oils. Our candles contain the maximum amount of fragrance oil: 10%. This allows them to burn for up to 70 hours and provide an intense fragrance from start to finish. To ensure the highest possible quality, our candles are also hand-poured.
Cheaper candles are often made with wax blends or poured with very inexpensive waxes such as paraffin wax (a waste product of the petroleum industry). Furthermore, inexpensive candles typically contain synthetic fragrances. They are also usually produced by machine, not by hand.
Our candles are a bit more expensive - but in return you get an excellent scented candle with an extremely long burning time.
How long will the candles burn?
Our 200ml candles burn for up to 70 hours. It's important that you follow our candle care instructions.
The candle will only burn for as long as necessary if the wick is trimmed sufficiently and the maximum burning time is observed. The correct location for the candle is also important to achieve the longest possible burning time.
What ingredients are in the candles?
We only use soy wax and fragrance oils. That's it.
Our candles do not contain any other additives such as dyes, synthetic fragrances or other additives.
Where are the candles produced?
We produce all our candles ourselves in Germany and the USA. Each fragrance recipe is individually blended by us, and the candles are hand-poured. To ensure the highest possible quality and care, we rely on meticulous handcrafting in every step of the process.
How long can I store the candle?
There is no specific timeframe for using your candle. However, we recommend using it within one year. Otherwise, the fragrance intensity may be affected.
If your question isn't listed, feel free to contact us anytime!
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